Shipping policy

Here is the final lawyer-approved Shipping Policy for Nyra Kitchenware, incorporating all legal protections and optimizations for both domestic and international sales:

Shipping Policy

Thank you for shopping with Nyra Kitchenware. We are committed to delivering your products in a timely, safe, and cost-effective manner. Please read our shipping terms carefully.

🚚 1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding Sundays and public holidays).

  • Preorders or backordered items will be dispatched based on the timeline mentioned on the product page or communicated via email.

📦 2. Shipping Within India

  • Free shipping is available on all domestic orders across India.

  • Orders are shipped through Shiprocket and other trusted logistics partners.

  • Delivery typically takes 3–10 business days (excluding Sundays and public holidays), depending on your location.

  • Some remote or non-serviceable pin codes may attract additional charges or delivery delays. If your area falls in this category, we will reach out to discuss the best course of action.

🌍 3. International Shipping

  • We ship worldwide.

  • Shipping charges for international orders are calculated at checkout based on the destination and weight.

  • Delivery typically takes 10–20 business days from the date of dispatch.

  • Customs duties, import taxes, or VAT (if applicable) are the customer’s responsibility and are not included in the product price or shipping fee.

  • Customs clearance delays are beyond our control and may affect delivery timelines.

📬 4. Order Tracking

  • Once your order is dispatched, you will receive a tracking link via SMS/email.

  • Tracking information may take up to 24 hours to reflect after shipment.

❗ 5. Delays & Exceptions

  • We are not liable for delivery delays due to:

    • Courier partner issues

    • Natural disasters or strikes

    • Customs inspections

    • Incorrect or incomplete shipping addresses provided by the customer

  • If a delivery attempt fails due to the customer being unavailable, the courier will re-attempt as per their policy. If the package is returned to us after multiple failed attempts, re-delivery charges will apply.

📦 6. Receiving Orders & Damaged Shipments

  • If your package arrives visibly damaged, please record a video or photo during unboxing and notify us within 24–48 hours.

  • Without visual proof of damage shared in time, we may not be able to process a refund or replacement.

🔁 7. Failed Deliveries Due to Address Issues

  • If an incorrect address is provided or the customer fails to collect the parcel after multiple attempts, the order will be returned to us.

  • Re-shipping charges will be borne by the customer.

📝 8. Contact Us

For any shipping-related queries, feel free to contact our support team:
📧 nyrakitchenware@gmail.com
📞 +91 8090172727