Frequently Asked Questions
What materials are Nyra Kitchenware products made of?
We use high-quality materials such as pure brass, stainless steel, and food-grade components to ensure durability, safety, and a traditional aesthetic in every product.
Are your brass utensils food-safe?
Yes, our brass utensils are completely food-safe and undergo a special coating process to ensure they are safe for daily cooking and serving.
How can I place an order on your website?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order securely.
What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and wallet payments such as Paytm and PhonePe.
Can I modify or cancel my order after it is placed?
If your order hasn’t been shipped yet, you can contact our support team to modify or cancel it. Once shipped, changes may not be possible.
What are your shipping charges?
We offer free shipping across India.
How long does delivery take?
Orders are typically delivered within 3–7 business days depending on your location.
Do you provide international shipping?
For international orders, additional shipping charges will apply. The shipping costs will be calculated at checkout based on your location and the weight of your order. Orders are delivered within 10–20 business days from the date of dispatch, depending on the destination country.
What is your return policy?
We offer a 7-day return window for unused and undamaged products. Please refer to our return policy page for more details.
What if I receive a damaged item?
If you receive a damaged or defective item, please contact us within 48 hours of delivery with images, and we’ll arrange a replacement or refund.
How can I contact Nyra Kitchenware?
You can reach us via email at support@nyrakitchenware.in or through the contact form on our website. We usually respond within 24 hours.